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Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, subscribe to our services, or contact us. This may include your name, email address, phone number, company information, and payment details.
Usage Information
We automatically collect information about how you use our services, including your interactions with our AI bots, API usage, feature utilization, and performance metrics.
Device Information
We collect information about the devices you use to access our services, including IP address, browser type, operating system, and device identifiers.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our AI services, process transactions, and provide customer support.
Communication
We may use your contact information to send you service-related notifications, updates, and marketing communications (with your consent).
Analytics and Improvement
We analyze usage patterns to improve our services, develop new features, and ensure optimal performance of our AI systems.
Information Sharing
Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, such as payment processors and cloud infrastructure providers.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of JomBot AI, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
Security Measures
We implement industry-standard security measures to protect your information, including encryption at rest and in transit, access controls, and regular security audits.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
Your Rights
Access and Control
You have the right to access, update, or delete your personal information. You can manage your account settings and preferences through our platform.
Data Portability
You have the right to export your data in a commonly used format. Contact our support team to request a data export.
Opt-Out Rights
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your preferences.
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please contact us.
Company: Teleaon AI Sdn Bhd
Email: info@teleaon.ai
Address: Level 33A, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur